Your website is your tool for showing the online community an image of your Drop Ship retail business. Whether or not your business succeeds depends heavily on your website. If your website design is user-friendly, more visitors will purchase your products or subscribe to your newsletter. This will ensure that you are not wasting the time and money you spent attracting visitors to your website. It does not pay to drive large amounts of traffic to your website and have 99% of them leave due to poor content and navigation.

When designing your website, it is important that you switch from your own profit-oriented perspective to the prospective customers’ perspective. First place yourself in your customers’ shoes. After which, you should take some time to sit down and plan how your website should look like.

Below I will describe the factors that contribute to a successful sales-optimized website for a Drop Ship business.

1) The critical components of your homepage.

- Your title tag. It should describe your website effectively and concisely. For search engine optimization purposes, it is necessary to include your main keywords in your title, without it being unnecessarily long. For example, a good title would be ‘Renaissance Oil Paintings ½ Abstract Oil Paintings’.

- Your headline. Being one of the first few elements of your homepage that captures the attention of the visitor, it should clearly and concisely state what benefit your website can offer to the visitor. For example, your headline can tell your visitors how to earn extra income, how to lead a healthier lifestyle or how to save them time or money. In short, it should offer a solution to their problems, or address their needs. The headline should be placed strategically right at the top center of the page. You can also use the italics or bold functions to draw attention to your headline.

Internet surfers are not known for their patience. That is why it is crucial to capture their attention during the first few seconds of their stay at your website. Your headline plays the most important role, as it is usually the first thing that visitors see. Research has shown that you have about ten seconds to fully capture the attention of the visitors and compel them to read on, before they leave your site.

- Your content body. In your main body of your homepage, you have to describe in further detail the benefits your website or your products can offer to your visitors. Note that you provide the benefits, and not the features of the products you are selling. This is the basis of effective marketing: you tell the customers what is in it for them. You must also give strong directions to action in your content body and tell them the steps they need to take in order to benefit most from your website. For example, you can include links like ‘Click here now to discover why our oil paintings are among the best in Europe’, or ‘Sign up for our free newsletter now to get the latest tips and guides on good gardening practices.’ Note that you have to be concise in your content body so that you can include the most attractive benefits near the top of the homepage, without the visitor having to scroll down.

- Your opt-in offer. Ask for your visitors’ names and email addresses in your opt-in offer box. Email marketing is central to the success of your Drop Ship business. First-time visitors who leave your website without buying anything have a chance of signing up for your free newsletter. This allows you to keep in contact with them and send them promotions in future, and your effort and money in attracting them to your website would not be wasted. This feature should be placed somewhere near the top left or top right of your homepage because of its importance.

2) Professional look/atmosphere. Your website must not be full of graphics, banners or flashing advertisements. These only serve to distract your visitors from your main product offers. You should avoid flash animation as well. When formatting your text, use only a single type of font like Times New Roman, and two different colors at most. Page backgrounds should preferably be white or plain, and not be patterned or fanciful.

Another important factor to keep in mind is to minimize the time that your webpage takes to load. Since visitors are normally very impatient, they are likely to leave if a page is slow to load, hence the need to exclude large graphics or animation which slow down your loading speed.

3) Good content. Most online retailers sell products in a niche they have expertise in or which they are passionate about. For visitors to be convinced of your authority in the niche, you need to establish yourself as an expert in that area by providing useful, reliable content. Customers tend to trust retailers with strong background knowledge as they can recommend the best products for the customers’ needs, or answer any queries well. Fly-by-night businesses, on the other hand, are just out to make money, and normally do not have the necessary expertise to earn the trust of customers. It is thus critical that you make a consistent effort to update your website regularly with the latest tips, resources or articles to serve your visitors well. At least even if visitors do not buy from your website on their first visit, they would continuously return to your website for useful information. After a period of time, when you have earned their trust, they would feel more compelled to buy your products. This form of marketing, which develops an online community, is a very cost-effective method as it costs next to nothing to supply the necessary information.

4) Good navigation. This is another strong determinant of the success of your website. For a website to look ‘professional’, it has to be well organized into categories, and the pages must be linked to each other and to the homepage. Your navigation bars must be placed consistently at the same area on every page of your website. Navigation bars are most commonly placed on the left hand side of the page or at the top of the page. If you have numerous different categories on your navigation, it makes sense to place them on the left of the page. However, if you have only about five to seven options, you can place your navigation bars at the top of the page.

Use text links for your webpages on your navigation bars instead of graphic links. One factor that search engines like Google use to determine the relevance of your webpages is by the inclusion of keywords in the text links to that page.

It is also crucial that you name your navigation accurately and descriptively. Visitors would instantly know which link to click on to find what they want. If your website is cluttered with many obscure links, visitors would feel lost and leave your site immediately.

Organize your content well so that your visitors can navigate your site easily. They should be able to find what they want with the least number of clicks possible. Research has shown that for any extra click that visitors have to take to reach their goal, the number of visitors leaving your site can reach as high as 50%!

When deciding what to include in your navigation bar, first place yourself in your customers’ shoes. Think about what they would be most interested in when they visit your site, and place these links near the top of the page. Other links, which are secondary in importance for the visitor should be placed nearer the bottom of the page.

5) The standard pages. Like every other online business, your Drop Ship business website should also include some important pages that serve the customer.

- Testimonials. This page is considered as a ‘must-have’ for many online businesses. When you display the testimonials of other customers on your website, your credibility is established. Testimonials are like votes or ratings for your business that shows the real value of what you offer. The better the comments from customers, the better your website would appear to prospective customers. You can choose to place a separate testimonials page, or you can select a few of the best testimonials and place them on your homepage.

- Frequently Asked Questions (FAQ). After you have described your benefits in detail, visitors would still have several queries about your products. It is thus useful to create an FAQ page to write down the answers to what your customers are most likely to ask. When visitors have questions, they can simply visit your FAQ page, instead of sending you their queries by email. This saves you a lot of trouble for answering individual emails. Remember that most customers are not willing to make purchases when their doubts are still unanswered.

- Contact Us. Having this page boosts your reliability as a business. Remember to include your email address, mailing address and telephone numbers on this page.

- About Us. Describe what your team and your business aims to do.

- Privacy Policy. Customers value their privacy highly on the internet. When they submit their personal information like email address or mailing address on your website, fears about privacy may arise. You thus need to include a privacy policy to reassure your customers that their personal information will not be abused or given to any other third party. Remember to place links to your privacy policy on your order pages and also your opt-in offers.

eCommerce web design is a lot more than just putting your company brochure on the net or adding an internet shopping cart to your existing product catalog. There are some fundamental differences between doing business online and doing business the traditional way. Before you design your business web site, you must know what specific goals you desire to achieve with your business web site, determine how best to meet your goals based on your budget, and then determine what software and services you will use to design your e-commerce web site.

Web Site Business Objectives

A small business web site can do many things. This can include:

- Generate Leads. Pre-sell your business services and products to generate telephone, e-mail, or online form leads from customers.

- Generate Sales Quotes. Solicit or generate automated quotes that in turn generates a customer sale or lead.

- Generate Advertising Revenue. Display online content and free services with affiliate or ad network advertisements that generates advertising revenue from your merchant partners.

- Provide A StoreFront. Host online catalog that fully automates the customer purchase and communications process.

- Generate Customer Traffic. Generate customer traffic from search engines and business directories to pre-sell your product or service. Traffic is then re-directed to you main web site or product web pages.

Your e-Commerce web site design is greatly influenced by your specific web site objectives for your small business.

eCommerce Web Site Design Fundamentals

A web site is a lot more or even a lot less than a traditional store. There are more considerations with ecommerce web site design versus a traditional store. Web design considerations include:

Customer Friendly: Present a professional image, offer customer convenience, have good sales copy, and just make it easy for the customer to make the desired response (click, lead, sale).

Search Engine Friendly. For most online businesses, most customer traffic comes from search engines like Google, Yahoo!, or MSN. If part of your e-Commerce web site design strategy is to generate search engine traffic, you will need search engine optimization expertise to succeed. Buy it or grow it.

Web Site Automation Tools. There are thousands of web site tools such as shopping carts, content management systems, e-mail auto-responders, payment processors, search engine optimization tools, online bulletin boards, traffic analyzers, and advertising management tools. Some of these tools are cheap and some are expensive. If you do not have the expertise to evaluate these products, it is probably best that you do not make any major investments in expensive web site tools. Wait until you become knowledgeable enough to evaluate web tools and add-ons for your business web site and that you have a specific need.

Costs. Costs, of course, are a key consideration for any e-Commerce web site design solution. You can usually purchase web site tools and services up-front or by subscription. Subscriptions can help you with your cash flow up-front. Usually you do not need to make any long-term commitments with subscription software or services. Subscriptions are good because as you become more knowledgeable of specific web site solutions you can add and drop web tools and services at will. Buying software up-front is good if you know that you will definitely use the software for a long time (1 to 3 years).

Web Site Design Options

eCommerce web site design options can range from doing it yourself with web design software such as Microsoft FrontPage or outsourcing the entire web site development to a web design company. For a business, a free site with a free web site builder is not the answer. A free solution will not generate the desire response from the customer, is not search engine friendly, and is limited in growth for web site add-ons. A free affiliate site can be OK for making a sale, but have another method to generate traffic to your affiliate site as search engines will rarely give high rankings to cloned affiliate sites. Here are some e-Commerce web site design options:

Do-It-Yourself. Buy web design software and do it yourself. Good option if: technically inclined, marketing skills, part-time web publisher, limited budget.

Do-It-Yourself Using Templates. Buy web site templates, web design software, and do it yourself. Good option if: technically inclined, marketing skills, supplement with low cost web design services.

Do-It-Yourself Using Web Site Builder Solution. Buy business web solution service. Good option if: not technically inclined, have marketing skills, and willing to make some investment. Do not waste your time with a site builder that just clones a snazzy web site. You will not get a web site that generates traffic or sales.

eCommerce Web Site Design Company or Consultant. Outsource your web design work. Good option if: not technically inclined, limited marketing skills, medium-to-large budget

As with any business there are risks. In evaluating an ecommerce web design solution it is best to know your objectives, have enough business knowledge to evaluate your web service suppliers as well as your business web tools, and maintain a positive cash flow.